Hikes and Hose Return Policy

At Hikes and Hose, we are committed to ensuring your satisfaction with every purchase you make from us. We understand that there may be times when you need to return or exchange a product. To make this process as smooth and transparent as possible, we have established the following return policy:

1. Returns and Exchanges Eligibility:

• We accept returns and exchanges within 30 days of the original purchase date.
• To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging.
• We reserve the right to refuse any return or exchange that does not meet these conditions.

2. How to Initiate a Return or Exchange:

To initiate a return or exchange, please follow these steps:

• Contact our customer service team at Hikesandhose@gmail.com or (814)-392-2774 to request a return.
• Pack the item securely in its original packaging, including all accessories and documentation.
• Ship the item to the following address: 1122 West 29th St. Erie, PA 16508.
• We recommend using a trackable shipping service to ensure the item reaches us safely.

3. Refund Process:

• Once we receive your returned item and inspect it, we will notify you via email regarding the status of your return.
• If your return is approved, we will initiate a refund to your original payment method.
• The time it takes for the refund to appear in your account may vary based on your payment method and financial institution.

4. Exchange Process:

• If you would like to exchange an item, please indicate the desired replacement
• If the replacement item is of greater value, you will be responsible for covering the price difference.
• If the replacement item is of lesser value, we will refund the difference to your original payment method.

5. Non-Returnable Items:

The following items are non-returnable:

• Personalized or customized items.
• Items that have been used, damaged, or altered after purchase.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 10 days of receipt. We will replace the item or issue a refund, including any shipping costs.

7. Shipping Costs:

Shipping costs for returns and exchanges are the responsibility of the customer, unless the return is due to our error or a damaged/defective product.

8. Restocking Fee:

We do not charge a restocking fee for standard returns or exchanges.

9. Contact Us:

If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team at hikesandhose@gmail.com or at (814) 392-2774. We are here to assist you.

Please note that this return policy is subject to change without notice, and the terms in effect at the time of purchase will apply to your return. It is your responsibility to review our return policy prior to making a purchase. Thank you for choosing Hikes and Hose, and we appreciate your business.